IBM
The International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States.
Position: GPS Process (Technical Support)
Job Location: Hyderabad and Bangalore
Eligibility:
* All branches are eligible.
* Candidate should not have any backlogs in order to qualify for the test and interview process. There is no limitation on the qualifying %.
Job Description:
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills:
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
# Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)
# Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional*Information
# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Hiring Process:
* GD
* Voice& Accent Test (Telephonic Round)
* Interview (Telephonic Round)
Date: 20th June 2014
Venue:
Sree Dattha Institutions,
Sheriguda(v),
Ibrahimpatnam,
Hyderabad.
The International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States.
Position: GPS Process (Technical Support)
Job Location: Hyderabad and Bangalore
Eligibility:
* All branches are eligible.
* Candidate should not have any backlogs in order to qualify for the test and interview process. There is no limitation on the qualifying %.
Job Description:
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills:
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
# Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)
# Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional*Information
# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Hiring Process:
* GD
* Voice& Accent Test (Telephonic Round)
* Interview (Telephonic Round)
Date: 20th June 2014
Venue:
Sree Dattha Institutions,
Sheriguda(v),
Ibrahimpatnam,
Hyderabad.
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