Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and business support services to the telecommunications industry. Tech Mahindra is a part of the Mahindra Group conglomerate.

Greetings to JWJOBS from DHRUVA INSTITUTE OF ENGINEERING AND TECHOLOGY.

We cordially invite your esteemed Institution STUDENTS for “TECH MAHINDRA” OFF-CAMPUS DRIVE on 21st June, 2014 at DHRUVA INSTIUTE OF ENGINEERING AND TECHNOLOGY, , for B.E, B.Tech, B.Sc,, MCA, BCA, BA, B.Com) 2014,13,12,11,10 batches only.

Position name: Sr Technical Support Associate/ Technical Support Associate Operations – Level 1 & 2

Designation : Sr Technical Support Associate/ Technical Support Associate

Educational Qualification required for the position: Any Graduate or under-graduate (2014, 13, 12, 11, 10 batches only.)

Relevant experience required for the position: 0 – 2 Years

Job description and activities involved:

* In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.

* Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.

* Each call is expected to end in complete resolution for the customer.

* The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.

* The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.

Functional Competencies and skill sets required for the position:

* Excellent Communication skills

* Good command over written and spoken English

* Should have Good GRAMMAR

* Should be open to working in night shifts

* Should have a flair for Customer Service & Technical know how

Specific Training required:

* Communication Skills in English

* Basic Computer hardware knowledge

Selection Process: 

1) Pre-Screening by HR

2) Voice & Accent round

3 Operations Interview

4) HR Interview (offer made).

Note : Students can avail college buses from Dilshuknagar and LB nagar BY 8 AM on 21st June,2014.

Date: 21st June 2014

Venue:
DHRUVA INSTITUTE OF ENGINEERING AND TECHOLOGY,
Near Ramoji Film City, Toopranpet,
Greater Hyderabad.

Cell: 9966099521, 9052990803.

Note: NO REGISTRATION FEE